bd35's Privacy Policy
Protecting your personal information is our highest priority. In this policy we explain how your information is collected, how it is used, and what your rights are.
Introduction & Applicability
bd35 is a safe and reliable online gaming platform for players in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") explains how your personal information is collected, stored, used, and what your rights are through the bd35 platform — which includes the website, mobile browser version, and related services.
This policy applies to all individuals who use bd35's services. Please read this policy carefully before using the services. By using the services, you are considered to have accepted the terms described in this policy.
If any changes are made to this policy, we will post a notice on the platform. Users are advised to check this page regularly.
What Information We Collect
Personally Identifiable Information
For account registration and management, we may collect the following information:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Password (stored in encrypted form)
- National ID card or passport details (where applicable)
Financial Information
For processing transactions, we collect the following financial information:
- Mobile banking number (bKash, Nagad, Rocket, Upay)
- Transaction history and amounts
- Deposit and withdrawal records
- Wallet balance information
Gaming Activity Information
To improve our services, we store the following gaming information:
- Game play history
- Bet amounts and results
- Bonus usage records
- Favourite games and preferred categories
- Session duration
Technical Information
To ensure security and performance, we collect the following technical information:
- IP address
- Device type and model
- Operating system
- Browser type and version
- Login time and location
- Cookies and session data
How Information Is Collected
bd35 may collect your information through various methods. These methods are described in detail below:
- Information provided directly: When you create an account, log in, make a deposit or withdrawal, or contact our support team, you provide information directly.
- Automatic collection: When you use our platform, certain information is collected automatically through cookies, web beacons, and similar technologies.
- Via payment providers: When completing transactions through bKash, Nagad, Rocket, or Upay, relevant financial information may be received from the payment service provider.
- Via verification services: Trusted third-party verification services may be used for identity and age verification.
- Support communications: Information you share via live chat or email ([email protected]) may be recorded.
Purpose of Using Information
bd35 uses collected information only for specific, legitimate, and fair purposes. We use your information for the following purposes:
- Account creation, management, and verification
- Processing deposits, withdrawals, and transactions
- Preventing fraud and unauthorised access
- Providing 24/7 customer support
- Monitoring and improving platform performance
- Sending important service updates and notifications
- Managing the VIP program and bonuses
- Meeting legal obligations and maintaining records
Sharing Information with Third Parties
bd35 may share your information with certain third parties in limited circumstances and under strict controls. Those circumstances are described in detail below:
Payment Processors
Information required to complete your financial transactions through bKash, Nagad, Rocket, or Upay is shared with those service providers. This sharing of information follows strict security protocols.
Technology & Game Providers
Relevant user session information may be shared with game providers such as Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, and others to ensure their games run properly. This information is used solely for the purpose of delivering game services.
Legal & Regulatory Authorities
Required information may be provided to comply with legal obligations or in response to lawful requests from law enforcement authorities. In such cases, we will only provide information that is legally required.
Business Transfers
In the event of a business restructure, merger, or acquisition of bd35, your information may be transferred to the new party. However, the new party will be required to comply with the terms of this privacy policy.
Outside of the circumstances listed above, bd35 does not share your information with any third party without your consent.
Cookies & Tracking Technologies
The bd35 platform uses cookies and similar tracking technologies to improve your browsing experience and keep our services running effectively. Cookies are small text files stored on your device.
What types of cookies do we use?
- Essential cookies: For maintaining login sessions and ensuring security. Without these, the platform does not function properly.
- Functional cookies: To remember your preferences (such as language or game preferences).
- Analytical cookies: Used to monitor and improve platform performance.
Data Storage & Security
Retention Period
bd35 retains your personal information for as long as your account is active or as long as it is needed to provide services. Financial transaction records are kept for a specified period as required by law. Even after an account is closed, certain relevant information may be retained due to legal obligations.
Security Measures
We apply industry-standard security measures to keep your information safe:
- SSL Encryption: All data transfers are encrypted using SSL/TLS protocols.
- Password Hashing: Your password is never stored directly — only an encrypted hash is stored.
- Access Controls: Only authorised staff have access to specific information.
- Regular Audits: Our systems undergo regular security reviews.
- Secure Infrastructure: Our servers operate in high-security data centres.
While we apply the highest security measures, no method on the internet is 100% impenetrable. However, we continuously work to improve our security technology.
Your Data Rights
As a bd35 user, you have the following rights over your own information. To exercise these rights, please contact our support team:
Right to Access
You have the right to know what information we hold about you and to request a copy of it.
Right to Rectification
You have the right to request correction of any inaccuracies or incomplete details in your information.
Right to Erasure
In certain circumstances, you have the right to request that your personal information be deleted.
Right to Restrict Processing
In certain circumstances, you have the right to request that the processing of your information be restricted.
Right to Data Portability
The right to receive your information in a structured, commonly used format and to transfer it to another service.
Right to Object to Processing
You have the right to object to the processing of your information for specific reasons.
To exercise these rights, please contact our support team via live chat or email. We will consider your request and take appropriate action.
Protection of Minors
bd35's services are only for those aged 21 or above. We strictly prohibit minors from using our platform.
We do not intentionally collect personal information from anyone under the age of 18. We follow an age verification process at the time of account creation.
If we become aware that a minor has accidentally registered on our platform, we will immediately close that account and delete the associated information.
Policy Changes & Updates
bd35 reserves the right to change or update this privacy policy as needed. This policy may be updated in line with changes to our services, technology, or legal requirements.
If any significant changes are made, we will post a notice on the platform. Continued use of the service after changes have been made will be considered acceptance of the revised policy.
Users are advised to check this page regularly to stay updated on the latest privacy policy. In the event of any conflict with a previous version, the latest version will apply.
Contact Us
If you have any questions, concerns, or requests regarding your information or this privacy policy, please contact bd35's support team. We provide assistance in both Bengali and English.
- Live Chat: Direct support available 24 hours a day, 7 days a week
- Email: [email protected]
- Language: Support is available in both Bengali and English
Log in now to securely manage your account on our platform.
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